Archive for March, 2009

Secrets of the People Whisperer: A Horse Whisperer\'s Techniques for Enhancing Communication and Building Relationships

Perry Wood learned the true art of communication in the most unforgiving of situations standing in front of a half ton of agitated, hypersensitive horse. In Secrets of the …

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Perfect Orgasm - How to Get It, How to Give It by Joan Elizabeth Lloyd

Is it better to give or to receive? Frankly, its fun to do both! And with The Perfect Orgasm, you will learn exactly how to bring your partner to the peak of sexual pleasure.and get him or her to do the same for you. Joan Elizabeth Lloyd, celebrated sex expert and the author of Nice Couples Do, If It Feels Good, Come Play with Me, and 52 Saturday Nights, reveals intimate secrets that you will not find anywhere else. Step by step and by drawing on the experiences of men and women just like you, The Perfect Orgasm will teach you: The mysteries of the g-spot – how to find it, how to use it Step-by-step oral sex tips – for him and for her Solo expercises – an excellent way to prime yourself for a more intense experience Ways to start the fun early in the day – for a more spectacular encounter later How to pick your sex toys wisely – for size, shape, and erogenous zone How to improve communication with your partner – a sure way to a better sex life 8 x 5.25 x .75 Paperback 259 Pages

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Mar
31

Group Communication Pitfalls

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Group Communication Pitfalls
This text treats groups and the work involved in grouping as useful tools humans have developed for responding to pressures or demands faced by group members.  As these pressures and demands toward grouping arise, the differences between effective and ineffective groups may be small (as they begin to manifest), but they can become very large when measured by final group outcomes. Thus, it is important to be aware of the signs that a group is not doing well and to know how to help a group begin to do better. This book assumes an orientation that expects and detects group pitfalls as they arise, providing students with the foundation for overcoming barriers to effective group experiences. By assuming this orientation, this book is designed to 1) provide a map of the group pitfall terrain, and 2) demonstrate how people working well together can use the struggle against such pitfalls to improve their groups.  

Features & Benefits:

  • Provides students with a unifying theoretical frame and pedagogical orientation (i.e., group breakdown), which organizes a very broad range of research findings into tight and useful classifications
  • The text distinguishes itself from other texts (which provide cursory material on group pitfalls) by taking a comprehensive approach that frames current small group communication literature through a theoretical lens provided by Breakdown-Conducive Group Theory
  • Provides a review of research findings from a variety of methodological perspectives and directly describes applications of the concepts discussed across each chapter
  • While the text is theoretically based, it is applied in orientation (with extensive skills enhancing material), and not heavily burdened with research cites beyond the basics on each topic

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D-Link DPH 140S Business IP Phone - VoIP phone - SIP - DPH-140S

D-Link, an industry leader in networking, offers the DPH-140S Business IP Phone, for use with VoIP phone services. The D-Link DPH-140S Business IP Phone is a full-featured, cost-effective, standard-compliant telephone that can be easily plugged to your home or office network via Ethernet cable. The DPH-140S Business IP Phone is compatible with most VoIP service providers. It operates like a regular telephone, but is especially made for use with a VoIP phone service. With a VoIP phone service and this IP phone, avoid expensive long-distance and international phone toll charges. The DPH-140S has a built-in Ethernet interface to simply connect to a DSL modem, cable modem, or to your broadband router. Once connected and logged on to the Internet, you are ready to make and receive calls. The DPH-140S Business IP Phone incorporates Quality of Service (QoS) functions to deliver clear, high-quality voice communication in a variety of network conditions. With QoS, voice packets get a higher priority over data packets. Other features to improve call quality include acoustic echo cancellation, voice activity detection/comfort noise generation, and adaptive jitter buffer. The DPH-140S Business IP Phone includes an integrated speakerphone, as well as a 2.5\” LCD screen to display call information, such as the numbers you dial, address book entries, and caller ID numbers. Navigational menu keys make browsing the address book an easy process, while 10 memory function keys give you instant access to your most frequently called numbers. The DPH-140S also supports features such as redial, mute, transfer, voicemail LED, 3-way calling, call waiting, call forwarding, and hold. Using the DPH-140S Business IP Phone gives you the advantages of VoIP, while retaining the same look and feel of a traditional advanced desktop telephone.

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Grammar and Communication for Children (Softcover)

For ages 8 and up, fully illustrated. This book: Communicates why grammar and word order are important to be understood. Communicates basic grammar concepts with easy to understand illustrations. Removes complexity from the subject. Teaches how grammar can be used to communicate. Instead of teaching a bunch of rules that one must learn to pass a test. This book presents grammar in a logical, step-by-step sequence. It helps children to understand the basic building blocks of the English language and how to use those building blocks to better communicate, express their thoughts and understand what they read. The fundamentals of speech, writing and grammar have typically been complicated into a confusing and constricting set of rules that few children comprehend. This subject is now unraveled and easily understood. This book enables children to learn grammar, not as an arduous set of classroom rules but as something for use in conveying their thoughts through language. Also applicable to English As a Second Language programs. Chapters: Grammar (What is Grammar) Communication How Spoken and Written Communication Began Parts of Speech Expressing Yourself with Words Punctuation Written and Spoken Communication Publisher: Effective Education Publishing, 486 Pages, softback “This book does an EXCELLENT job of explaining grammar in terms everyone can understand. And when you’ve mastered the basics of grammar, you are then able to communicate better. This is a must for anyone learning English as a second language and for tutors who are helping students with their reading skills. An excellent reference for everyone.” Ruth

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The most popular and useful method of printing used in the business world is brochure printing. This type of printing gives business the option of educating the reader as well as creating a wide customer base. Brochure printing, like post card printing needs to be of a high quality. People will look at the printing of the brochure and see it as a direct reflection on your business, so it needs to be of a high printing quality.

Brochures are a good way to let people know your business exists. They can be easily be handed out and passed around. The overall cost is nominal for any size business and brochures that briefly state the business services can help increase sales dramatically. For a more vibrant effect you really need to use full color brochure printing.

Many small businesses rely on brochures as their first form of sales communication but find them unsuccessful because they underestimate the skills and resources necessary to publish effective and attractive materials. The appearance and content of brochures and other sales material are so important because they represent your company to customers, suppliers, investors and employees. This is the first impression and, basically, your sales materials are your company in many people’s minds. For that reason, even small businesses benefit from hiring qualified professionals to create their communication or advertising materials.

1. Who is your audience?

You have already determined where your brochure fits into the buying process. Do not forget to target that particular audience. Decide what type of information this audience needs and write your brochure accordingly. Here are some questions to ask yourself.

Who is your audience? What is the best way to communicate with them? As an example, when you talk to engineers, do they want to see photos of your equipment or charts on your performance? Do you know whether customers want to see photos of your facility or your staff?

2. What is the purpose of your brochure?

Your product, the market, even your approach to how you want to make the sale are all major factors in how you write your brochure. Determine where your brochure functions in the buying process. Take a look at these examples.

* Leave-Behinds – Named for the type of brochure you leave behind after meeting a potential customer.
* Point-of-sale – The type of brochure you may pick up while waiting in line at the bank.
* Respond to Inquiries – Someone asks about a specific product and you drop a brochure in the mail to them to follow up.
* Direct Mail – Your sales letter sells but you can also include your brochure into your direct mail package.
* Sales Support Tool – Similar to leave-behinds but you use this type as a selling aid through a sales pitch.

Will you hand it out at a trade show with other materials or mail it to potential customers with a cover letter? Does it need to communicate only general information about your company or actively help you make a sale? The purpose determines its design and content. Define and communicate this clearly to the writer and designer of your brochure.

3. What are your selling points?

Think of your brochure as a book. It tells a story about your product/service. Your brochure should have a beginning, middle and an end. And just like a book, most people will look at the front cover, back cover, and maybe even flip through the pages to see if it is worth reading. How you determine the organization of your selling points depends knowing your audience. Once you have determined who is going to read your brochure, then you choose the approach that will best fit these readers.

Remember that you are in business because you solve a problem for your customers and thus, give them a benefit. For example, your potential customer really needs a contractor to build and design parts for his airplane. If you are a parts manufacturer and have aerospace engineers on staff to design these parts, which is a benefit to your customer be sure they know. How well you communicate your unique benefits to your customers will determine whether or not they will choose to do business with you.

4. Do you know your competitors brochure?

Pick up samples that you find attractive and informative to use as a basis for your own project. Look up catalogues in the Thomas Register and check out web pages on the Internet. Try to understand how these companies convey their message. Analyze the information, photos, writing and designs in the materials and use them as a reference when designing your own brochure. One word of caution and advice, don’t let those expensive, glossy materials from the large companies intimidate you; learn from them. Get ideas that work from the expensive materials and adapt them to fit your budget. Large companies put large budgets of research and design into their materials, by reviewing them, you, too, can understand what works and use it too.

5. Is your information complete, accurate and thorough?

Before you start creating the copy in your brochure, take the time to think about the information you want to include. If you open up most brochures and you will find quite a bit of content. That is because brochures need to contain as much information as possible to get your potential customer to the next step – the purchase. Someone who is interested in your product will read every word of your brochure. However, your prospect will feed their paper shredder if you are not providing them with useful information.

If you are willing to spend time and money on a brochure, make sure the project is completed on time; on budget and that the company actually uses it for the intended purpose. Place it on your list of projects to manage with very definite timelines. Do not assume that someone else will take care of the details, including proofreading. Remember, this represents your company to the world – give it the time it deserves.

Mar
31

Effective Client Communication

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Whether you know it or not, your database of current and past clients is your best source of new clients. “Prospecting” for a new client is time consuming and expensive. If you can find a way to increase your sales without the time commitment and expense of cold calling, mass direct mail, advertising or purchasing leads, would you be willing to implement it? Of course, you would.

Taking the time and effort to keep in contact with past clients will grow your business through new direct sales to the client and generating referrals to qualified prospects.

Often salespeople complain that keeping in touch with past clients takes too much time, effort, and money. Considering the return on investment, this really is not trueâ??at least for most salespeople. The key is finding a way to communicate that is time efficient, relatively inexpensive, and effective.

Studies indicate that in order to keep your name at the top of your customer’s mind, you need to “touch” your customer a minimum of 14 times per yearâ??more if at all possible.

What is a “touch?” A touch is any communication from you to your clientâ??email, telephone call, snail mail, postcard, holiday card, in-person meeting, or any other method of getting in front of your customer. If you are communicating with the client, you are touching them.

What is the most effective way to touch your past clients? Studies have shown that there is not a “best” way to touch the client, but rather, the most effective client communication programs enlist a number of communication formats.

Sending 14 emails, a year is better than nothing, but it is not the best way. Neither would be sending 14 snail mail pieces. Or, making 14 phone calls. Nor, sending 14 postcards during the course of the year. However, constructing a campaign using a combination of these methods could be a very effective program. For instance, setting a marketing calendar to send 4 postcards per year, 6 emails, 2 snail mail letters, one phone call, and one holiday card during the course of the year allows you to touch your client approximately once every 3 ½ weeks during the course of the year.

But, what do you send? What do you say 14 times during the course of the year? The content of your communication is just as important as the fact that you sent something. When you communicate with a past client, the fact that you have something in front of a previous customer is not necessarily a good thing, in and of itself.

Many traditional marketers will disagree. Much traditional thinking says that any time you get your name in front a client it is a good thing. However, is a 3-second trip to the trash for your expensive postcard or letter best the use of your money?

Whether or not your communication campaign is effective will depend on what you are communicating. If you send junk, just to send something, your customer will quickly learn to ignore you and your communications and everything you send will take that 3-secnd trip to the trash. On the other hand, if your communications offer something of interest and value, you will train your client to pay attention to you.

Which would you rather have: a client that ignores you, or one that pays attention to you?

I assume you would rather have a client that pays attention to you. To train your clients to pay attention, and, therefore, to keep you at the top of their mind, you must figure out how to send them communications that give them value. Can you offer a special for them or someone they refer to you? Can you provide them an annual or semi-annual update on their purchase? Can you send or email them articles of interest that relate to their purchase or an interest of theirs? What you send does not have to be large or costlyâ??it just needs to be of interest to the client.

A program such as this requires thought and considerable customization of content, but the payoff can be enormous. Think about what you are sending and what it willâ??or will notâ??communicate about you and your business. If you want your clients to think of you and not ignore you, then take the time and the effort to make sure you are sending value. If you are not sure it has value, it probably does not. Marketing to your client database should be at the top of your “to do” list and your campaign should be constructed with the thought and care as if you were marketing to the most important people in the world, because for you, they are.

As you can surmise, one of the principal reasons why businesses find blogs effective as business tools is they help generate or increase sales. While there is no quantitative amount with regards to the exact monetary significance of blogging on sales, there are evidences of some sort of return on investment. Increase in sales can be and often is one of the indirect effects of successful blogging.

Blogs – Good for Business

Imagine sitting in front of your computer with millions of people (shareholders, business partners, competitors, employees and the media) conversing about business and the like. Now imagine if you can use all the information you learned to establish what product or service your customers want, why they want it, how they want it and how much they are willing to pay for it. This is precisely what a blog is all about and much more. Definitely, blogs are good for businesses.

A blog or a weblog is an interactive website that maintains an ongoing chronicle of information. It is a regularly updated website featuring links to other articles or other websites. Generally, a blog tends to have a main content area with articles called posts or entries listed in reverse chronological order with the latest on top. Typically, these articles are organized in categories. There is also an archive of articles based on dates. A blogroll, a list of links to other related sites is another feature of a blog.

A blog may contain one or more feeds. Most blogs publish feeds (RSS, RDF, Atom). A feed is a machine-readable content that is updated periodically. A feed reader displays the new post and a link to it. Most blogs also have a feature that allows visitors to leave comments. With a blog, you publish fresh content and your readers can add their own comments with links to their own blogs. Easy to use blogging tools are available, often for free. A basic blogging tool provides an interface where you can work in an easy and intuitive manner while it takes care of the rest of the logistics involved in making your blog presentable and available for the public.

Blogging, authoring or maintaining a blog, is one of the rapidly increasing growth areas of the Internet. According to popular search engine Technorati, there are roughly more than 40 million blogs on the Internet today and more blogs are appearing at the rate of 75,000 a day. This is mainly due to the numerous benefits of blogging for business.

A blog has a powerful marketing capability to grow your business, be it small or big. You can now have a commanding presence on the Web, not one based on size, capital, or resources but one based on quality of content, targeted audience and useful products and services. With blogs as equalizers, the blogosphere has become a truly exciting playing field for all businesses.

A blog is a constant source of valuable and up-to-date information. Setting up a blog allows you to showcase your expertise and establish yourself as a thought leader in your industry. A blog can be your vehicle for product or service updates, company news and any other information you want to relay to your targeted audience. A blog must contain relevant information, not just sales pitches; otherwise readers are much less likely to return. As with any part of a business marketing plan, a blog must contain information that appeals to its targeted audience.

A blog is an effective method to communicate with clients and prospects. It allows you to openly and regularly converse with them increasing credibility, creating trust and forming relationships with them early on. A blog with its conversational style is ideal for developing good customer relationships. Readers will feel comfortable with you long before they call you to make a purchase or avail of your service.

A blog is a great tool to get feedback from readers. Your readers can leave comments or make inquiries. A blog is a great way to find out what readers are thinking and in the process provides you with ideas or how to better serve them thus improving your business. Forming business decisions based on reader feedbacks can be one of the smartest business moves you can ever make.

Nevertheless, to be effective, a blog has to be updated frequently. Readers do not visit blogs that do not feature fresh content regularly. Keeping readers in the know with periodic posts about your business creates buzz and publicity. There is work involved in creating a blog. It takes time and commitment to write interesting and informative blog posts. But it may prove to be well-spent especially if it helps generate sales.

Blogs and Sales – In Tandem

Sales require personal interaction. A blog is one such place where communication thru conversations thrives and relationships are fostered. When you give your readers significant information they can use through your blog consistently, they will be satisfied. They will then return for more fresh content on a regular basis. Overtime, you will be able to build a loyal following. Readers will see you as an expert in your particular niche. Your readers will come to trust you and a relationship is developed. Your readers will perceive that it is less of a risk to buy from you or avail of your service. If you can blog efficiently about your subject, they tend to believe that your product or service will be worth it.

By blogging, you are sending the message that there is someone listening, someone you can approach as can be gleamed from answered comments and fresh updates. This will make your readers feel more secure and will take this into consideration as they form a purchasing decision. Blogging is inherently an ongoing conversation that in the long run builds trust and loyalty and breeds familiarity. When they become satisfied customers, they will come to you for more information and if given the choice will want to buy from you. This strengthens the relationship between you and your customers and they may also send other sales lead your way. The cycle goes on. Moreover, a blog is a remarkably effective way to get high search engine ranking. In other words, blogs can bring in more readers – more prospective buyers.

A much publicized example that highlights the natural relationship between blogs and sales is the Stormhoek case. Blogging doubled South African wine producer Stormhoeks’s sales in less than twelve months. Aware of the vast numbers of people who blog and read posts, Stormhoek decided to capitalize on this by offering bloggers free bottles of the Stormhoek Shiraz 2004 and Sauvignon Blanc 2005 to try and comment on. Sales went up from 50,000 cases to 100,000 cases. The wine became popular and earned it listings in prestigious wine connoisseur clubs. What is more, Stormhoek gets feedbacks and suggestions ranging from bottle color to label design.

Blogging is marketing to people in a less obtrusive and offensive manner, more like a freewheeling conversation compared to an irritating sales pitch. It truly is a good way to increase sales, albeit indirectly.

Everyone’s relationship is filled with ups and downs. In order to keep your relationship happy and healthy, you will want to understand that not only is perfection impossible, it’s also realistic. However, if you feel like your relationship needs some fine tuning, there are plenty of ways to create (or re-create) the relationship that you already have.

Ask for what you want

Sometimes it’s really as simple as asking your partner for the things you feel are missing. We commonly believe that once we’re in a relationship that our partner will know what we need after all, the relationship is still working. But people can not be mind readers, so it’s your responsibility to ask for the things that will make you happy.

Be honest

In this assessment of your relationship, you owe it to yourself and to your partner to be honest with each other. While lying can seem like the simple cover-up for problems and other issues, it only complicates the matters and can lead to further problems. What you need to do is trust in each other enough to tell when you need something more and tell them truthfully.

Learn about persuasion

What’s interesting about communication is that there are many ways to go about using it. Persuasion is an effective discipline for helping a couple learn the art of negotiating with each other in order to create a healthy relationship. Instead of focusing on one person who is right and another person who is wrong, persuasion allows you both to demonstrate your ideas and your goals and then creating a plan to achieve them.

Approach your relationship like a business

While this sounds unromantic, the idea of looking at your relationship as a business is a worthwhile process. By creating an overall goal (or mission statement) for your relationship, you can start to make decisions based on this overall idea. And the idea can guide your future together.

Compromise works

You can’t always get what you want it’s the truth. But what you can do is learn what is important to you in a relationship and what is not. Sometimes compromising isn’t such a bad thing. When you allow your relationship to have the things it needs, that’s the main point. You don’t need to always get your way when the relationship is nurtured by an action.

Get to know each other

A lot of times, we forget that we grow and change over our lives, and thus assume that our partners will always be the way that they’ve always been. However, when you want to help strengthen your relationship, you will want to look at your partner again to see what has change and what you can learn. You might be surprised at what you find.

Leave the house

Often, couples can become stuck in their homes and their routines, forgetting that life is just waiting for them to experience it. Why not try getting out once in a while? Couples that make the effort to leave their familiar surroundings once in a while are often happier in their relationship because they allow themselves to have a new perspective.

Try something new

Like heading out of the house, trying something new can create a new dimension to your relationship. By simply signing up for a new class or trying out a new exercise routine can help to bring you both together. Since you’ll have to learn this new activity together, you will be able to learn about how your partner deals with the process and watch them blossom into understanding.

Remembering the good

When we focus too much on the things that we don’t like about our relationship, we start to see only the bad. But when we try to focus more on the good stuff, we’ll see more of the good. What you need to do is start to create an optimistic attitude about your relationship. Try to think about things that are good about your partner first before you start criticizing the negative.

Forget the advice of others

But in the end, it’s not about what everyone wants you to do; it’s what will work for your relationship. Don’t hold yourself up to someone else’s standards find what makes you happy and then do that.

Mar
31

Why Sign Up for Business Coaching

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Business coaching is not solely about fixing broken businesses. Business coaches also work with business owners who are already successful. These business owners sign up for business coaching to help them achieve even greater successes.

Business coaching should not be considered as some kind of therapy. It can only help develop plans to achieve goals and targets. It helps business owners communicate in a better way with their employees and customers and it teaches them to work smarter. The biggest misconception about business coaching is that just anyone would make a good coach. Anyone aspiring to become a business coach requires solid experience, a mastery of communication and people skills, critical thinking and a commitment to the business.

When starting a business, the need to deal with everything can leave the new business owner bewildered. There are many pitfalls and problems to overcome. Trying to set up a business without any help can only lead to disaster. Very few people can succeed in business without any outside help. Never start a business without knowing how to target your market, as it would only be a waste of time, effort and money. Getting into the wrong business with too much competition and not enough demand is another common mistake made by most amateur business people. The fastest way to lose money and valuable time is by jumping from one business opportunity after another, month after month. Money cannot be made in a short time if there is no hard work involved.

Business coaching has been designed to help businesses increase sales and profits. A major aspect of coaching is to identify what works in different companies and then to duplicate these processes in other companies. Coaching provides businesses with powerful marketing skills and techniques. It teaches, facilitates, informs, clarifies and supports the business owner. Coaching is challenging, exciting and focused. The right business coach can streamline business processes and transform the business with growth. With good guidance, business owners can be transformed into good and effective leaders. Coaching not only helps owners’ deal with conflicts rationally but it also helps them manage employees better. A coach listens, encourages and breaks down everything into simple, concrete steps. He also evaluates and separates the strengths from the weaknesses and uses the strengths to accomplish the goals.

The goal of coaching is to make the optimum use of an organization’s resources. Coaching is part of the development training for executives and talented new comers. It provides an opportunity for getting new insights and viewpoints. The benefits of coaching can win over the most critical of clients within a short period of time. Coaching looks at all the aspects of business like lead generation, marketing, sales, operations, distribution, product mix, finance and personnel.

Business coaching programs are of two kinds – change-oriented, which are aimed at changing specific behaviors or skills, and growth-oriented, which is aimed at strengthening performance. Business coaching is applicable to any field of commerce. What started out in the corporate world as a method of helping stressed out executives with their professional and personal lives has evolved into a technique and practice of increasing productivity, motivating the personnel and improving profits.