How can electonic media such as email and instant messaging improve communication in todays organisations?
Byhow would this new type of communication, in time, lead to poorer communication? also what are the communication improvements? how these methods have improved todays organisations?
The down side: email can be stagnant. So, the inbox gets full of work to do (just like the inboxes on desks for the last 75 years). But, with email, anyone can put something in your inbox, so it can be full of thousands of things to handle. This bloat creates a gap between us and our technology. Incidentally, the same issues exist with voicemail.
IM is different. Not much of that gets clogged. It does allow for miscommunication, however. Face-to-face or even telephone conversations tend to be more effective for important issues.
The upside: the speed and cost of communication has improved exponentially. It opens programmers in India, manufacturers in China, importers in Mexico, etc. to play on much the same playing field as Fortune 500 in New York.
1 Comments
May 22nd, 2010 at 6:16 pm
The down side: email can be stagnant. So, the inbox gets full of work to do (just like the inboxes on desks for the last 75 years). But, with email, anyone can put something in your inbox, so it can be full of thousands of things to handle. This bloat creates a gap between us and our technology. Incidentally, the same issues exist with voicemail.
IM is different. Not much of that gets clogged. It does allow for miscommunication, however. Face-to-face or even telephone conversations tend to be more effective for important issues.
The upside: the speed and cost of communication has improved exponentially. It opens programmers in India, manufacturers in China, importers in Mexico, etc. to play on much the same playing field as Fortune 500 in New York.
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