Archive for Effective Communication

 

Here’s an article I came across on the Effective Communication principle. It was written by Jonathon Hardcastle. It looks at some of the things that may cause barriers to effective commmunication and by default effective business practises. Read and enjoy…

According to Peter Drucker in his article “The Transnational Economy” written back in 1987, “To maintain a leadership position in any one developed country, a business-whether large or small, increasingly has to attain and hold leadership positions in all developed markets worldwide. It has to be able to do research, to design, to develop, to engineer and to manufacture in any part of the developed world, and to export from any developed country to any other. It has to go transnational.” But is going international as simple as it sounds in this passage, or business leaders and executives need to consider another usually unforeseen barrier commonly referred to as “the effective communication principle?”

Companies in developed countries such as the United States must engage in international business transactions or lose an important competitive advantage. Such firms have not only found tremendous commercial opportunities a thousand or ten thousand miles from their plants, but they have also found cooperative partnerships because of a community of interest. Community of interest is in fact the common ground upon which a business relationship can be based and later flourish. If a firm in Japan, for example, finds an American company with expertise in marketing and handling its products in foreign markets, then a community of interest has been found and remains to be exploited to the advantage of both. But how is that possible and on which factors does it depend upon?

Although the answer is rather complex, undoubtedly one factor is that the worldwide level of technology has greatly advanced easing the process of communicating among people located in different countries. Their ability to share information almost instantly has turned the globe to resemble a village, and as a village its citizens can communicate with one another quickly and easily with the use of various technology-based methods. But then again how come and the message is not received in the manner intended when sent by the messenger? The answer is simple: worldwide we share the much of the same information and technology, but no the same culture. Our family, recreational, financial and other values are different, as these values spring from diverse experiences, expectations and habits. Even if the language used to communicate is the same, the cultural differences between states are evident and a message can be distorted or at least not understood as one intended.

Technological advances in the last 100 to 200 years have spread and been adopted and refined worldwide. But cultures based on thousands of years of development are slow to change. For many, they should not change, as these cultural differences among societies and nations give individual identity to each group. In fact, this persistence diversity in the thinking of human beings has made this world an exciting place to be in. But at the same time it has also created barriers that constitute a major challenge for communicators. Even with the advancement in the transition of information, when words and actions are not understood in the same way because of differences, communication can suffer. This is a key factor for people to remember when dealing with different cultures or employed in different countries from that of their origin. Verbal or nonverbal communication can have different meanings to different people and thus careful consideration and examination of the others’ environment can ensure a better delivery of a message and overall a much more successful communication process.

 

Jonathon Hardcastle
http://www.articlesbase.com/communication-articles/the-effective-communication-principle-66923.html

 

Michael Noone is The publisher of communication skills articles at the site http://www.topcommunicationskills.com

 

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Apr
24

Written Business Communication

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Learn the correct way to communicate in writing at work. Not only will this create a positive impression but it may help you avoid misinterpretation of your message.

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http://www.tyhoward.com Effective Communication, Improving Communication and Workplace Relationships. Ty Howard, renowned motivational speaker, habits consultant, and best-selling author, speaking on “Improving Effective Communication & Work Relationships Inside the Workplace”. Management Speakers, Annual Managers Meeting, Conference Speakers, Communication, Effective Communication, Staff Development Speakers. Employee Morale Speakers. Corporate Speakers. Ty Howard. Dynamic Motivational Speaker. Habits Consultant. Baltimore, Maryland. Washington D.C., Northern VA, Virginia, Delaware, Pennsylvania.

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Some people just seem to have “the gift of gab” making the notion of small talk, effortless indeed. Meanwhile, others seem too never know quite what to say in any given situation, relying on one-word responses that are conversation killers. When studying this dilemma, two things come to the forefront. Why are some people gifted in creating small talk and putting their conversation partner at ease while others are painfully inept at this concept? Also, is this skill and lack of skill, inherent, or is it a skill that can be cultivated and perfected?

To the second question I respond, “Both.”

For as far back as mankind has been communicating, we know that the lack of communication or the inefficiencies in communication have always been barriers to Effective Communication. What’s interesting is, after all of these years, as our societies have developed we now have more forms of media with which to convey our thoughts and ideas than ever before in the history of mankind. However, I would propose that effective communication has suffered. Perhaps, we have too much to say today.

But, yet, even in this world of “miscommunication”, there are those who transcend and are able to effectively communicate with others. What is their secret and can it be developed by others, the less
fortunate, the “effective communication” challenged?

We know that the effortless communicators did not develop their skills while attending mandatory public
schools in the United States. Never before has such an important concept (i.e. effective communication)
been so neglected in our public education.

Nevertheless, these “more than small talk” makers consistently excel and develop contacts, network  lists and grow businesses all out of their skills in effective communication. But, it had nothing to do with what was learned at school. However, most of the great communicators had one big thing on their side—Mama and Daddy. Most effective communicators grew up understanding that as a people, we are in this thing together.

So, you have to build relationships. Mama and Daddy did it and junior watched the process and subliminally absorbed the process. Junior was in effect, indoctrinated into this process.

So, where does that leave us, the small talk goofs, whose parents, were more reserved, perhaps even shy and did not see the benefits in social networking? Does that mean we have no hope in growing into
effective communicators?

Not at all.

In fact, I’ve listed below 10 ideas and suggestions for developing your small talk skills:

· Don’t bring up the subjects of politics or religion, unless you’re into the melee scene.

· Hit the thesaurus daily. Take a couple of minutes each day for a month and think of some of the more
mundane :) words you use each day and use the thesaurus to replace these words in your everyday
language. I’m telling you, the difference between an  average vocabulary and an impressive vocabulary is only about 50-75 words. Hint: don’t go overboard, you don’t want to overwhelm or turn-off your
conversation partner.

· Don’t make fun of others. Conversation giants don’t gloat over the gaffes of others, we’re not in middle school anymore.

· Constantly do new things in your life. This can be something as simple as taking a new route home from work once a week. What does this do? It gives you a new perspective on things and it helps build your creativity.

· Smile. But not too quickly or too much. Universally, the smile is the number one communication expression of the human race. It transcends languages which is a true testament to its’ power and
effectiveness. Used too quickly or too often and it certainly loses its allure.

· Be positive. Negative small talk or just negative conversation at any level is a big DRAG!! Negativity
is the quickest way to earn a “poo-poo” reputation.

· Stay away from cliches. I suppose one might be ok in certain circumstances but cliches are often used
and used and used. Plus, everybody has heard them and you want to be interesting.

· Keep a journal. How boring you say? The reason why you would want to keep a journal is to write down
interesting stories and events that have taken place in your life. Re-visit the journal every couple of
days and you’ll be amazed at the stories captured in the journal. These stories make for great and
effortless small talk.

· Get out and talk to all kinds of people. I realize that for some shyness may very well be one of the
limiting factors. But you’ve got to start sometime. Plus, talking with various people will help you gain a
new perspective on the thoughts and mental processes of others.

· Build others up. For the love of Pete, don’t talk about yourself ad nauseum. Prod others into talking
about themselves, you’ll be surprised at how much people love doing this and the great thing is, you
just have to listen. And you’re a “Giant” in their eyes.

These are just a few of hundreds of exercises you can do to develop your conversation skills. Remember, effective communication and effortless small talk are both skills that can be developed, honed and sharpened in order to mold us into excellent communicators.

David
http://www.articlesbase.com/motivational-articles/is-making-great-conversation-an-inherited-trait-or-a-skill-you-cultivate-100342.html

 

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When your communication skills go wrong we often blame the other person for not listening correctly. This is because we think it is the listeners responsibility to understand our message.The reality is that you share an equal responsibility to get your message across clearly.

As the person that is delivering the message you must be prepared to take  responsibility for using effective communication skills.

 

The four tools for effective communication are:

• Establish a Frame of Reference
• Ask clarifying questions
• Paraphrasing
• Listening for the words behind the words (understanding feelings)

Therefore, as the speaker check with your listener to verify that your Frame of Reference is understood. Invite your listener to ask clarifying questions (i.e. When? Where? How? What? Who?). Ask your listener to paraphrase back what he/she has understood you to say. Taking responsibility for your feelings and conveying them with the message will make your communications more meaningful and rewarding. It is also helpful to convey your feelings by using “I” statements. For example: I feel _______when__________. This takes the burden off the listener in reading non-verbal messages. Whether you are the speaker or the listener, it is your responsibility to use the communication tools conscientiously, if the message is important to you.

Communication is a more complicated medium than we perceive it to be. Whether listening, reading, speaking, or writing, we have selective listening (reception) and selective speaking (transmission) processes operating at all times. As you read this article, you are selectively hearing my message and I am selectively sending it based on past experience, needs values, images and the language I use. These can all become barriers to effective communication.

As you listen, you filter information in or out based on your evaluation of what you are hearing and your determination if it has value. “Do I need this? Will it give me what I want? Is it important?” If the answers to these questions are “Yes,” you will make more effort to be sure you have understood. If the answers are “No,” You won’t take as much time and effort. Since these questions are usually asked on an unconscious level, you may often allow past experiences to determine what you listen to in the here and now.

As a speaker, you ask, “Is it important to have my message understood? What will I gain if the listener understands?” The greater your need to have your message understood, the more time you will spend making sure you are heard.

The value you put on the information being conveyed also has a great deal to do with how well you communicate. As a listener, the value you place on the speaker’s information will determine how conscientiously you use good listening skills. If you don’t agree with the basic premise or if you believe it isn’t important, you may begin to evaluate the message before the speaker has finished speaking. You may then begin to daydream or mentally formulate a rebuttal.

As a speaker, the greater the value you put on the information the more time and effort you will spend conveying it. If you want your message to be understood, it is important for you to determine what is of value to the listener and deliver the message based on the listener’s values. When listeners are aware that you place importance on their values, they are usually willing to hear the significance of your message on a cognitive and affective level.

The image that you, as a listener, have of the speaker also determines the level of attention you will give him/her. If you image is one of respect, acceptance, or understanding, you will be more conscientious about making sure the message is heard. If the image is a judgmental one—Does he know what he is talking about? She/he doesn’t have a PhD, how can she/he know enough to teach me?—you will not spend adequate time using effective communication skills.

The same is true if you are the speaker. If your image of the listener is one of respect, understanding, or acceptance, you will spend time making sure the message has been understood. If you lack the self-image and self confidence necessary to convey your message to doctors, lawyer’s or some other group with whom you may feel inadequate, you will fail to use the communication skills and will not communicate in depth or adequately. These barriers are in operation constantly on the part of both listener and speaker. In order for Effective Communication to take place, these barriers need to be checked out. If the listener has an unfavorable image of the speaker, the speaker needs to address that issue and resolve it. The speaker can change a perception someone has by clarifying a misunderstood action or reaction and by sending the message in a way that will meet the needs of the listener.

The language you use to convey your message is important, too. Any information can be conveyed in an infinite number of ways. As the speaker, you need to use words the listener will understand. Jargon can be a problem; therefore, avoid using professional argot, regionalisms and ethnocentrisms. You run the risk of losing the listener’s interest. If you are the listener and do not understand the words being used, ask the speaker to explain.

 

Article Source: http://EzineArticles.com/?expert=Dorothy_M._Neddermeyer,_PhD

 

Michael Noone
Effective Communication

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Business communication refers to the type of communication used within and outside an organization with the aim to promote a product or a service or to rely information to employees and suppliers.

Here’s how you can make your business communications more effective:

1. Know your audience. Who are the people that you are writing for? What is the level of comprehension? What are the elements that they consider most valuable in their career? You will need to ask these questions to understand your target audience. It’s important that you define your readers before you write your business communications to make sure that they are focused and highly targeted.

2. Goal setting. What is it that you would like to achieve in sending your business communications? Would you like to inform or urge your readers to take action? Would you like to inspire people to do their best in the workplace or are you simply sending reminders about certain rules in your organization? Brainstorm and figure out your objective to make the whole process organized for you.

3. Plan ahead. Collect all your resources (if applicable) before you start writing and create a draft that contains all the main points that you would like to get across. Make sure that you have everything you need before you get started.

4. Solicit feedback. Consider getting an objective third party to read your business communications before you make them available to your target audience. Was it clear? It is easy to understand? Is it easy on the eyes? Is it powerful? Does it contain every information that your readers might need? If the answers to these questions are yes, then, your business communication is ready for publishing.

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Effective Communication and Public Speaking Training
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Effective Communication and Presentation Training www.bmconsultantsindia.com

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Effective Communication and Fluency Training www.bmconsultantsindia.com

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Effective Communication Training & Presentation Skills Training www.bmconsultantsindia.com

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